Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
convenient location
helpful staff
uncomfortable rooms
cigarette smell
7.6/10
Very good
Rooms
7.5
Location
7.7
Service
8.5
Dining
7.2
Guest reviews
7.6/10
based on 10 reviews
8.0
8.0/10 based on 2414 reviews
Hugh
United Kingdom,
March
2024
6.8/10
The hotel had some positive aspects like being close to Dubai Mall and many tourist attractions, but it was quite busy with conference guests, making it overwhelming at times. The rooms were uncomfortable and had a strong smell of cigarettes, affecting our stay negatively. The services provided were helpful, with instant resolution of any issues, but there were no specific comments on the price. The dining experience was good overall, with some disappointments due to Ramadan, and the location was convenient though not close to the metro. Despite some inconveniences, the staff's effort to apologize and offer a complimentary meal showed their commitment to service.
Rooms
5.0
The room with the 4/6 bed was very uncomfortable and smelled of cigarette smoke.
Service
8.0
The staff was quite helpful and professional in resolving issues promptly.
Location
7.0
The hotel's location close to Dubai Mall and tourist spots was convenient, but the presence of conference guests made it hectic.
Dining
7.0
The dining experience was good overall, though there were some disappointments due to Ramadan.
Facilities
8.0
The hotel offers a variety of facilities suitable for different needs.
convenient location
uncomfortable rooms
Amanda
United States,
March
2024
7.6/10
I found the hotel to be a great choice for my stay. The rooms were spacious and clean, ideal for getting some work done. However, the experience dimmed a bit in the last 2 days following a celebration. The service was exceptional, with warm and friendly staff always willing to go the extra mile. The dining experience was average, not quite up to par for a 5-star hotel.
Rooms
8.0
The room was spacious and clean, perfect for my needs.
Service
9.0
The service was exceptional, with a friendly and attentive staff.
Location
7.0
The location was convenient for a short stay in a quiet part of Dubai, away from the noise and traffic.
Dining
6.0
The dining experience was strictly okay, falling short of expectations for a 5-star hotel.
Facilities
The hotel offered the necessary services, though some additional facilities were missed.
Kyle
United Kingdom,
October
2023
8.2/10
The hotel offered a really nice stay overall, with clean and comfortable rooms and helpful staff. However, there was a noticeable tobacco smell in the Executive Superior room. The location was ideal for families with its proximity to attractions, but it could get crowded. The dining experience was excellent, although there were some disappointments in other restaurant options. The hotel facilities were well-maintained and added to the experience.
Rooms
8.0
The rooms were really nice and had a great desk and desk chair.
Service
7.0
The staff, including the bell staff and concierge, were helpful and easy to talk to.
Location
9.0
The location was excellent for families, near attractions and a great park, but it could be crowded.
Dining
9.0
The dining experience was really excellent, especially for homemade marmalade.
Facilities
8.0
The hotel facilities were well-maintained and provided everything I needed during my stay.
Great location
Tobacco smell
Gail
United States,
September
2023
7.2/10
I had a pleasant stay at the hotel, with clean and tidy rooms but unfortunately not ready upon arrival. The service was exceptional, especially the lady at the front desk who welcomed me warmly. The location was convenient for my visit to GITEX, and the proximity to attractions was great, although not the most aesthetically pleasing. The dining experience was mediocre, with disorganized service, yet the focaccia bread stood out. Overall, it was a comfortable stay with a few minor drawbacks.
Rooms
7.0
The room was incredibly cold but clean and tidy, though it wasn't ready when we arrived.
Service
9.0
The staff welcomed and helped guests generously, with the lady at the front desk on May 27 being exceptionally accommodating. From room service to housekeeping, the service was top-notch.
Location
8.0
The hotel's location was ideal for my visit to GITEX and the Dubai Creek Park. It was close to everything in Dubai, making it convenient for sightseeing and family activities, despite not being the most attractive one.
Dining
5.0
The dining experience was subpar, with limited variety and disorganization. However, the focaccia bread was a standout item.
Facilities
7.0
The available facilities, despite some complaints, were satisfactory overall.
Andrew
United Kingdom,
September
2023
7.4/10
The hotel had a mix of experiences, with clean and comfy rooms but missed out on special weekend activities. The service was top-notch, with very accommodating and helpful staff members, though some areas need updating. The location was a bit off the connect in the Bur Dubai area, making it a bit frantic at times. The dining options ranged from superb to bland, and the facilities were good but with some room for improvement.
Rooms
7.0
The rooms were in need of updating and had a lingering cigarette smell. Unfortunately, we missed the special chocolate hour on weekends due to being busy with our toddler.
Service
9.0
The service was extremely nice and welcoming, especially from Nixon and Sadat. They were professional and accommodating in all aspects, making it my favorite place to stay in Dubai.
Location
6.0
The location, situated in the Bur Dubai area, was a bit off the main hubs, leading to some disconnect. Additionally, it was overshadowed by loud surroundings, especially in the cafe area late at night.
Dining
8.0
The dining experience varied from bland to superb. While Friday brunches stood out, some dishes lacked taste and variety.
Facilities
7.0
The hotel offered a range of facilities, from room service to laundry, though there is room for enhancement to meet higher standards.
Cyril
United Kingdom,
August
2023
8.6/10
My stay at the hotel was fantastic overall. The rooms were very spacious and comfortable, providing an excellent experience. The service, especially from the lady at the front desk who checked me in, was great with friendly and helpful staff. The location was ideal for the kids, close to Dubai Creek Park and the open-top bus route. The dining experience was the highlight of my stay with very delicious options. However, some aspects like loud noise in the café area and a somewhat frantic experience due to conference guests were minor drawbacks.
Rooms
9.0
The rooms were large and comfortable.
Service
9.0
The service was really friendly and helpful, especially the lady on the front desk.
Location
8.0
The location was ideal for the kids, close to Dubai Creek Park and the open-top bus route.
Dining
8.0
The dining experience was the only good thing during my stay, very delicious with a wide menu.
Facilities
9.0
The dining options were excellent with a very wide menu.
Richard
United Kingdom,
May
2023
7.6/10
I had a fantastic stay at the hotel, starting off with a dark but cozy room. The staff went above and beyond to ensure we had a wonderful experience. The location was convenient for our needs, although a bit busy at times. The dining options left something to be desired, but overall, it was a great value for the money.
Rooms
8.0
The room was dark but comfortable, setting a cozy tone for the stay.
Service
9.0
The staff, especially Mr Jasper, were exceptionally friendly and caring, providing top-notch service.
Location
7.0
The location was convenient for our needs, although it could get a bit busy with conference guests at times.
Dining
6.0
The dining experience was a bit underwhelming with limited options, but the prices were reasonable.
Facilities
8.0
The hotel offered a variety of facilities to enhance our stay, such as laundry and car hire services.
Herbert
United Kingdom,
May
2023
8.0/10
Staying at the hotel was a mixed experience. The rooms, while spacious and clean, were not ready upon early arrival, causing inconvenience. The service, especially the friendliness of the staff, was a highlight. The location was convenient for exploring Dubai, with various amenities nearby. The dining options, though with decent offerings, had some room for improvement.
Rooms
8.0
The executive suite with a sofa bed was great, very spacious and clean within the apartment block, but not ready for check-in at 3 am despite prior notifications.
Service
8.0
The hotel staff, like Nader, were very friendly and helpful throughout my stay, although parking service had a slight delay in busy times.
Location
9.0
The hotel's central location in Dubai made it easy to access key attractions like malls, beaches, and the metro, with superb breakfast options nearby.
Dining
7.0
The dining experience, particularly at the upstairs buffet, was decent but somewhat lacking in variety, and the absence of juices was surprising.
Facilities
8.0
The hotel offered a range of facilities to enhance the stay, catering to various needs of guests.
friendly staff
delayed check-in
Duncan
United Kingdom,
May
2023
8.2/10
The hotel provides lovely and spacious rooms with all necessary amenities, making for a comfortable stay. The service from the staff was exceptional, always kind and accommodating. The location is convenient, offering easy access to attractions and surrounded by dining options. However, the dining experience was average, and some facilities could be improved.
Rooms
9.0
The rooms were lovely and spacious, with all amenities in good working order.
Service
9.0
The staff were absolutely kind, helpful, and very accommodating.
Location
8.0
The hotel is close to GITEX, allowing easy access to nearby attractions. The surrounding Indian area offers many restaurants and cafes.
Dining
7.0
The dining experience was nice, even though it was not a buffet.
Facilities
8.0
The facilities were comfortable and well-designed.
David
United Kingdom,
April
2023
7.8/10
The hotel offers spacious rooms with a good-sized balcony, perfect for relaxation, but some rooms are small and outdated. The option to smoke in all rooms may not appeal to non-smokers. The service, although excellent overall, may have occasional issues with staff attitude, especially in the pool area. The location is ideal for a quiet and relaxing stay, but it may not be close to popular shopping destinations. The dining experience is impressive, except for one unfortunate incident with a spoiled dessert. Facilities are generally satisfactory with room for improvement.
Rooms
7.0
The rooms were spacious with good space and a balcony for relaxation, but some are small and show signs of aging.
Service
8.0
The service was top-notch, particularly at the Fountain Restaurant. However, there were some instances of staff behavior issues, especially among pool staff.
Location
8.0
The hotel is located in a quiet area, perfect for a relaxing stay, and conveniently close to various restaurants. However, it might not be near well-known shopping centers.
Dining
9.0
The dining experience was fabulous overall, with a fantastic selection. Unfortunately, there was a mishap with a spoiled dessert that affected the experience.
Facilities
7.0
The hotel offers a range of facilities to enhance your stay, though there is room for improvement in certain areas.
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